The Power of Prebuilt RPA Workflows: Quick ROIs for MSPs
As an MSP, you juggle repetitive tasks daily: onboarding users, reconciling billing, or managing Microsoft 365 licenses. These tasks keep your operations running smoothly but often consume more time than necessary. Prebuilt RPA workflows simplify these business processes, allowing your team to focus on impactful initiatives instead of repetitive busy work.
Imagine saving hours each week while ensuring greater accuracy. Prebuilt automated workflows, like Rewst’s Crates, eliminate the heavy lifting of automation as they remove the need to start from scratch. Designed to tackle common MSP challenges such as ticketing, compliance, and billing reporting. Crates save you time, accelerate your ROI, and improve operational consistency. With less time spent on repetitive tasks, your team can focus on higher-value initiatives that drive business growth.
In this blog, you’ll learn how prebuilt RPA workflows help MSPs streamline operations, scale smarter, and immediate and unlock long-term value. If you’re ready to lighten your load while delivering exceptional customer service, this blog is for you.
Automate user onboarding and billing reconciliation for improved customer satisfaction
Onboarding new users often feels overwhelming. Provisioning accounts, assigning licenses, and configuring permissions take time and require precision. Prebuilt RPA workflows automate these repetitive tasks, ensuring consistent and accurate setups for every new user. Think of them as a reliable co-pilot handling the routine steps while you focus on what matters most.
Tech Rage IT automated user onboarding and generated $60,000 in labor savings annually. Their technicians shifted their focus to strategic initiatives like refining client strategies and solving complex technical issues. These workflows didn’t just streamline onboarding—they also ensured secure offboarding. They automatically removed credentials and archived data, keeping compliance and security airtight.
Billing workflows provide another example of immediate ROI. By automating processes like billing comparisons, Marcus Technologies recovered $120,000 annually. These workflows eliminated manual errors and ensured accurate invoices, boosting both revenue and client trust.
Even seemingly small tasks like monitoring mailbox quotas or assigning tickets can transform how your team works. These workflows eliminate time-consuming manual steps, allowing technicians to stay ahead of issues and deliver seamless customer service.
Provide greater consistency: The foundation of great service
Client trust relies on consistent service delivery. Prebuilt workflows standardize business processes like ticketing, offboarding, and compliance reporting, ensuring every step follows a reliable and repeatable structure.
For example, Crates such as User Offboarding deactivate accounts, reset credentials, and securely archive data. These workflows close security gaps and prevent manual oversights. The Alert when Users’ Mailboxes are Reaching Quota Crate generates PSA tickets for mailbox quotas or critical alerts, keeping MSPs proactive.
Tech Rage IT significantly reduced downtime and improved SLA adherence by automating ticketing processes. Proactivity beats reactivity every time, and workflows make it possible.
AI-powered workflows add even more efficiency. By categorizing and prioritizing tickets automatically, these tools ensure that urgent issues reach the right teams quickly. MSPs who use AI workflows reduce resolution times, enhance client satisfaction, and improve their ability to deliver consistent customer service.
Scale efficiency over time
Automation tools don’t just provide quick fixes—they scale value over time. Workflows like license tracking or compliance reporting save hours every month as they handle recurring tasks. For example, ZenTop leveraged the Report on Disabled M365 Users with Licenses Crate to automate Microsoft 365 processes, enabling their team to shift from routine management to high-impact tasks. Automation creates a system that works smarter the more you use it.
Check out Zentop’s workflow in action:
Prebuilt workflows for Microsoft 365 extend far beyond basic functionality. Automating tasks like monitoring mailbox quotas, managing permissions, and scheduling out-of-office messages frees technicians from tedious administrative work. These tools allow MSPs to focus on delivering exceptional customer service while maintaining operational consistency.
Compliance workflows offer long-term advantages as well. MFA (multi-factor authentication) reporting workflows notify admins of enforcement gaps and generate detailed reports, keeping client environments secure and audit ready. By automating compliance tasks, MSPs stay ahead of regulatory requirements while saving time.
Comprehensive automation tools as a growth enabler
Prebuilt workflows solve immediate problems and create opportunities for sustainable growth. By automating repetitive tasks, your team gains the bandwidth to focus on high-value initiatives like client retention, service expansion, or business development.
Tools like Cluck University and the App Builder amplify the impact of prebuilt workflows, helping MSPs fully leverage automation from day one. Cluck University provides training and certifications to implement workflows confidently while empowering MSPs to customize Crates and build custom workflows tailored to specific operational needs.
The App Builder takes this further by enabling MSPs to create custom, branded front-end applications that unify workflows and streamline operations. The platform provides prebuilt apps for common use cases, such as all-in-one client portals and operational analytics dashboards. These tools deliver immediate value and can be customized to meet unique business needs. For example, the client portal allows self-service access to automations like onboarding, offboarding, password resets, and group changes—empowering clients while reducing the burden on technicians.
By combining Cluck University training and App Builder’s customization power, MSPs can adapt workflows to meet client demands, ensuring automation drives efficiency, scalability, and innovation.
For instance, you can adapt Rewst’s prebuilt user onboarding workflow to include steps like provisioning specialized software roles or sending internal notifications. These tools seamlessly integrate flexibility and innovation into your operations.
As your business evolves, automations adapt to support new demands. Instead of starting from scratch, you can build on existing workflows, ensuring consistent value while scaling operations efficiently. With automation technology, you can future-proof your business for growth without overburdening your team.
Watch the user onboarding workflow in action:
Delivering real results with prebuilt automations
The measurable impact of prebuilt workflows speaks volumes:
- Tech Rage IT saved $60,000 annually by automating customizing Rewst’s Onboarding Crate to optimize their onboarding processes.
- Marcus Technologies recovered $120,000 annually with the Report on Billing Reconciliation Crate.
- ZenTop saved significant technician hours each month by automating Microsoft 365 tasks with the Report on Disabled M365 Users with Licenses Crate.
Password management is another area where automation shines. Resetting passwords manually might seem minor, but it adds up quickly across dozens of clients. Prebuilt password reset workflows streamline this process, delivering tangible benefits that save time and improve efficiency.
Each automated reset saves 10–15 minutes, and across 100 endpoints, these savings total over 50 hours monthly. By automating this repetitive task, technicians can eliminate delays and ensure a smoother client experience. These workflows reduce human intervention, free technicians to focus on strategic priorities, and enhance overall customer service.
Security workflows further bolster compliance efforts. Automated alerts for Conditional Access Policy changes or unusual activities ensure that MSPs respond quickly to risks. These workflows reduce manual effort while strengthening security posture, giving clients peace of mind.
By using automation tools, MSPs consistently achieve better outcomes and create space to focus on long-term goals. Whether it’s saving time, reducing costs, or improving consistency, automation delivers measurable and sustainable value.
The benefits of RPA: Why prebuilt workflows are essential
Prebuilt RPA workflows redefine how MSPs approach efficiency and scalability. By automating repetitive tasks, your team focuses on delivering consistent, high-value services. These workflows don’t just save time—they prepare your business for growth.
Combining prebuilt workflow automations with other Rewst tools like Cluck University and App Builder provide MSPs with the resources to implement and customize automation effectively. Foster innovation and reinvest technician time into strategic initiatives. By using prebuilt RPA workflows, MSPs enhance operations and elevate customer service, ensuring clients experience seamless and reliable support.
Curious about how automation tools could transform your business?
Download our eBook: 10 Common RPA Automation Use Cases for MSPs to explore practical examples and start streamlining your operations today.
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