Beyond the Ticket: Automating End-to-End Support with Rewst & Thread

Overview

Traditional support tickets are broken. They frustrate end users, bog down technicians, and create inefficiencies for MSPs. But what if your team could deliver seamless support—without the back-and-forth? 

Join Rewst, Thread, and one of your MSP peers as they explore how automation is redefining service delivery with zero-touch resolution. See how Thread allows users to request support directly within Teams or Slack, using conversational AI to gather the necessary context. Then discover how info gathered by Thread can trigger Rewst automations like user onboarding, offboarding and password resets—freeing up your team to focus on solving problems instead of chasing details. 

Key takeaways:

• How to reduce friction between users and technicians
• Leveraging AI to gather missing ticket details automatically
• Triggering automations without any involvement from technicians

Join us to see how you can optimize service delivery and improve both technician efficiency and end-user experience.