1. Streamlining New User Onboarding
Before: During user onboarding, MSPs often deal with long checklists that lead to missed software installations. Failing to install essential software causes IT bottlenecks and future client challenges.
After: Rewst’s integration with Acronis automates the installation of backup agents on new devices. Once the remote monitoring tool (RMM) detects a new device, Rewst takes over and installs Acronis. This frees technicians from repetitive tasks, allowing them to focus on larger initiatives.
Why this Integration: When leveraged across Rewst workflows, the Acronis integration works like a reliable assistant, handling all installation tasks seamlessly. It saves time, prevents future roadblocks, and allows IT teams to focus on keeping systems running smoothly.
2. Providing an Extra Layer of Data Security
Before: IT teams spend hours monitoring backup alerts and fixing issues. Missed alerts can lead to errors and potential data loss for users.
After: Rewst’s integration with Acronis enhances data security by enabling MSPs to automate backups when a device goes offline. Rewst workflows alert Acronis’ cyber protection platform to back up devices immediately. Technicians don’t have to log in manually to address alerts or perform urgent backups.
Why this Integration: This integration lets IT professionals step away from constant alert monitoring, confident that client data remains safe. They can focus on higher-priority tasks while knowing their systems are secure.
Automates alert management and remediation
Before: Managing backup alerts manually requires technicians to sort through long lists of issues, match alerts to devices, and take action. This time-consuming process delays remediation and increases the risk of unresolved problems.
After: Rewst’s integration with Acronis Cyber Protect automates alert handling. It filters for specific alerts, like “Backup Failed,” and triggers automated responses such as restarting the backup agent through your RMM by creating a ticket in your PSA. This updated process ensures faster issue resolution without technician intervention.
Why this Integration: Automating alert workflows saves IT teams time and reduces human error, ensuring devices stay protected and operations run smoothly.
Our Customer’s Experience:
Luis Almedia, Lead Automation Developer at HOCS Consulting, faced an overwhelming flood of tickets that left his team fatigued and stretched thin. Rewst checked his RMM to see if Acronis was installed and simplified and scaled PSA ticket management based on the highest priorities. The integration reduced ticket volume and freed up valuable time.
Now, his technicians resolve system issues proactively—right from their tickets—without needing to chase scattered data across platforms. This streamlined approach allows Luis and his team to focus on delivering better outcomes for their clients.
“It’s unique to know there are vendors out there like Rewst that are listening to customer feedback—understanding what our partners need. It’s not just saying, ‘Here is an integration.’ It’s saying, ‘How can we make our business better?’”
— James Abercrombie, Technology Evangelist, Acronis
To set up the Rewst/Acronis integration, visit our Rewst documentation site for step-by-step instructions on configuring the integration. From there, you’ll find details on authentication, API setup, and how to automate workflows between Acronis and your existing MSP tools.
The “7 Golden Rules” of data protection, as outlined by Acronis and general data protection principles, are:
By integrating Acronis with Rewst, MSPs can automate and enforce these best practices at scale, improving reliability and efficiency.
Rewst is an automation software company
located in Tampa, Florida.
