ImmyBot integration with Rewst
ImmyBot already handles the heavy lifting of software deployments, migrations, and endpoint management, automating all those manual clicks your Tier 1 technicians used to handle. You’ve seen how it transforms hours of tedious work into streamlined, automated processes.
But what happens after the software is installed? What about the tickets that need creating, the documentation that needs updating, the billing records that require syncing, or the customer notifications that should be sent?
That’s where Rewst comes in.
While ImmyBot perfects your endpoint automation, Rewst connects the dots across your entire MSP ecosystem. Together, they create seamless end-to-end processes that span from initial software deployment all the way through to customer communication and business operations.
Imagine this: ImmyBot deploys new software to a client’s environment, then automatically triggers a Rewst workflow that creates the appropriate ticket in your PSA, updates asset documentation, sends a completion notification to your customer, and even kicks off billing processes—all without a single manual intervention.
Ready to automate your entire service delivery pipeline?
Onboarding
Before: New client onboarding requires coordinating multiple manual processes across different teams. Your technicians handle software deployments in ImmyBot while separately creating tickets, updating documentation, configuring monitoring, and notifying stakeholders. This fragmented approach leads to missed steps, delays, and inconsistent client experiences.
After: ImmyBot automatically deploys the standard software stack to new client endpoints, then triggers a Rewst workflow that orchestrates everything else. The workflow creates the onboarding ticket in your PSA, updates asset documentation across all platforms, configures monitoring and alerting, and sends personalized welcome communications to the client. The entire onboarding process becomes a single, automated pipeline that ensures nothing falls through the cracks.
Why this Integration: This integration eliminates the coordination overhead between endpoint management and business processes. It transforms onboarding from a multi-day, multi-touch process into a streamlined experience that completes faster and more consistently. Your team can focus on high-value client interactions instead of administrative tasks.
Keeping workstation software up to date (install/uninstall software)
Before: Software updates require manual coordination between deployment and documentation teams. Technicians use ImmyBot to install or remove software but must separately log changes in asset management, update client documentation, and create billing entries for licensed software. This creates gaps where software changes aren’t properly tracked or billed.
After: ImmyBot handles the software deployment while automatically triggering Rewst workflows that update asset inventories across all systems. Rewst workflows log the changes in your documentation platform, adjust licensing counts for billing, and notify clients of important software updates. All software lifecycle management becomes fully automated and properly documented.
Why this Integration: This integration can ensure complete visibility and accountability for every software change across your client base. Automations using this integration can eliminate revenue leakage from untracked license changes and reduce compliance risks from outdated documentation. Your clients get better service transparency while your business maintains accurate records automatically.
Group management
Before: Managing user groups and permissions requires manual coordination across multiple systems when employees join, leave, or change roles. ImmyBot can deploy software based on group membership, but updating Active Directory groups, PSA contact records, and documentation happens separately through manual processes. This creates security risks and billing inconsistencies when changes aren’t synchronized.
After: ImmyBot automatically provisions software based on updated group memberships while Rewst orchestrates all related business processes. When someone joins or leaves a group, workflows can update user records in your PSA, adjust licensing counts, modify documentation access, and send appropriate notifications to stakeholders. Group changes can now trigger complete user lifecycle management across all systems.
Why this Integration: This integration ensures user permissions and software access stay perfectly aligned with business requirements. It eliminates security gaps from orphaned accounts and prevents billing errors from outdated group memberships. Your clients get faster, more accurate user management while maintaining proper security posture automatically.
Password resets
Before: Password reset requests require manual ticket creation, coordination between help desk and technical teams, and separate documentation updates. Technicians handle the actual password reset through ImmyBot or other tools, but must manually create tickets, update password policies in documentation, and notify users through separate communication channels. This creates delays and inconsistent user experiences during urgent access issues.
After: ImmyBot executes the password reset while Rewst workflows automatically create a ticket in your PSA, log the change in user documentation, and send a secure notification to the user with next steps. The entire password reset process becomes a self-contained workflow that maintains proper audit trails and user communication. Users get faster resolution while maintaining security compliance.
Why this Integration: With this integration, you can reduce password reset resolution time from hours to minutes all while maintaining complete audit trails. It eliminates the risk of undocumented password changes and ensures consistent security protocols across all clients. Your help desk can focus on complex issues while routine password resets handle themselves automatically.
Let ImmyBot handle the repetitive endpoint management tasks that consume your technicians time–then scale your operations by tying that into your larger automation ecosystem within Rewst.
How do I get started with the Rewst-ImmyBot integration?
To set up the Rewst-ImmyBot integration, visit our Rewst documentation site for step-by-step instructions on configuring the integration. From there, you’ll find details on authentication, API setup, and how to automate workflows between ImmyBot and your existing MSP tools.
